CANCELLATION POLICY

CANCELLATION POLICY

We respect that your time is valuable, and we appreciate that you understand that ours is too.

We have a 24-hour cancellation policy. Any cancellations that occur 24 hours or more before the scheduled appointment time are able to be re-booked at no additional cost or fees applied.

Any cancellations that occur within the 24-hour period will be referred to our Salon Manager and may result in a cancelled booking fee being applied (10% of the total of the services booked).

Any guests who make a booking and fail to be present for their appointment (and failed to contact the salon to cancel their appointment), may result in a cancelled booking fee of 10% of the total services booked. 

Ebony Empire does not issue refunds for cancelled appointments or ‘no shows’ (a ‘no show’ is where you make an appointment and fail to show up or contact us to cancel).

Any guests that are a ‘no show’ will be required to pay the cancellation fee and in addition will be required to a pay a deposit before booking any future appointments.

If you keep your booking but cancel some of the services that you booked for (for example; you booked for a cut & colour but decide to only get your hair cut and cancel your colour) you must also give us 24 hours notice to cancel services booked. Failure to do so with sufficient notice may result in a 10% cancellation fee for the services that where originally booked for.

We understand that situations arise unexpectedly and as a courtesy we will give this full consideration.

Some circumstances where we may charge you a ‘no show’ or cancellation fee include:
• where your appointment clashed with another commitment (inconvenience)
• where it was difficult for you to attend your appointment (difficulty); or
• where you can no longer afford the cost of the appointment (expense)

Exceptions are made for guests that have had to deal with something unexpected and out of their control; for example, for guests that are stuck in traffic due to a car accident or extreme weather conditions and the guest calls ahead to let the salon know that he/she was going to be late or cannot make it at all.

If a cancellation fee is incurred, this will be required to be paid before booking your next appointment. If you would like to book over the phone you are able to provide your card details for any fees or deposits that may be required. By doing this you agree on any fees or deposits being charged to your card. Ebony Empire will always be upfront and clear about any charges made to your card.

When making a booking/appointment with Ebony Empire you agree to our Booking Agreement and accept our terms and conditions which includes our Cancellation Policy.

Why is a cancellation fee applied? A cancellation fee is to assist in covering a fraction of the overheads and staff wages for the time that your appointment was booked for. Late cancellations do not give us the time required to fill your appointment time therefore results in significate loss for small business. We reinforce our rights under the Office of Fair Trading act. This policy will ensure the sustainability and longevity of Ebony Empire.

Ebony Empire send reminder text messages to your mobile number to remind you about your future appointment 48 hours or more before your appointment time. This gives our guests sufficient time to change or cancel their appointments with enough notice to avoid any fees.

Cancellations can be made by calling the salon on 1300 EBONY E or via our Facebook page if cancelling after hours.

We sincerely appreciate you taking the time to read and review our cancellation policy. Please don’t hesitate to give us a call on 1300 EBONY E or email the salon owner at amanda@ebonyempire.com.au if you have any questions or concerns.